How can we help?
Search our help centre or browse the categories below.
No matches, try another word, or browse the categories below.
Track your order
Where's my warmth?
Orders ship in 2-3 days. Enter your details and we'll point you to your tracking.
Help centre
How can we help?
Orders & ShippingTrack orders, shipping times and delivery updates
How do I track my order?
Once your order ships, you'll receive an email with a tracking link and further information. You can also use the order lookup above any time.
How long does delivery take?
We work quickly to ship every order as soon as possible, orders currently leave us in 2-3 days. Delivery time after that varies depending on your location.
Can I change my shipping address after ordering?
Contact us as soon as possible after placing your order, if it hasn't entered fulfilment yet, we'll update the address for you.
Returns & ExchangesOur satisfaction promise, refunds and exchanges
What is your return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
How do I start a return or exchange?
Email us with your order number and what went wrong. We'll take it from there and arrange the simplest path, replacement, exchange or refund.
My heated product arrived damaged, what now?
Don't use it. Send us a photo with your order number and we'll ship a replacement straight away.
Product care & useGetting the most from your ritual
How do I care for the Kiki stones and heating box?
Wipe the stones clean after each session, allow the heating box to cool fully before storage, and keep everything in a dry, ventilated place.
Are HydroHeat™ wraps reusable?
Each wrap is single-use by design, that's what keeps it thin, discreet and hygienic. They come in multi-packs so one box covers you for weeks.
Is heat therapy safe for me?
Always test heated products on skin before extended use and follow the included care instructions. If you have a medical condition, consult your physician before use.
Payments & PricingPayment methods and billing
What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.
Is checkout secure?
Yes, checkout is safe and encrypted, with great customer service behind it if anything goes wrong.
Frequently asked
Recovery FAQs
Targeted relief and recovery for tired, aching muscles. Heat, percussion and deep pressure to melt away tension at home.
Kiki Hot Stone Set: Is it safe to use at home if I've never done hot stone massage?
Yes, the set is designed for home users and professionals alike, with a user guide covering safe, effective use. Always test the stone temperature before applying to skin.
Kiki Hot Stone Set: How do the stones heat up?
All 12 stones go into the included heating box, which warms them quickly and evenly, no pots of boiling water.
Kiki Hot Stone Set: When will my order ship?
Orders currently leave us in 2-3 days. You'll receive an email with tracking once it ships.
ThermoPress: When will my order ship?
Orders currently leave us in 2-3 days. You'll receive an email with tracking once it ships.
ThermoPress: What if it's not for me?
Our goal is for every customer to be totally satisfied. If that isn't the case, reach out and we'll do our best to make it right.
ThermoPress: Is it safe to use at home?
Yes, each product comes with clear instructions. Always test heated products on skin before extended use, and consult your physician if you have a medical condition.
RapidRecover: When will my order ship?
Orders currently leave us in 2-3 days. You'll receive an email with tracking once it ships.
RapidRecover: What if it's not for me?
Our goal is for every customer to be totally satisfied. If that isn't the case, reach out and we'll do our best to make it right.
RapidRecover: Is it safe to use at home?
Yes, each product comes with clear instructions. Always test heated products on skin before extended use, and consult your physician if you have a medical condition.
Frequently asked
Movement FAQs
Everyday movement and balance, with tools to stretch, release and restore so you feel good in your body.
BodyEase: When will my order ship?
Orders currently leave us in 2-3 days. You'll receive an email with tracking once it ships.
BodyEase: What if it's not for me?
Our goal is for every customer to be totally satisfied. If that isn't the case, reach out and we'll do our best to make it right.
BodyEase: Is it safe to use at home?
Yes, each product comes with clear instructions. Always test heated products on skin before extended use, and consult your physician if you have a medical condition.
PureBalance: When will my order ship?
Orders currently leave us in 2-3 days. You'll receive an email with tracking once it ships.
PureBalance: What if it's not for me?
Our goal is for every customer to be totally satisfied. If that isn't the case, reach out and we'll do our best to make it right.
PureBalance: Is it safe to use at home?
Yes, each product comes with clear instructions. Always test heated products on skin before extended use, and consult your physician if you have a medical condition.
Frequently asked
Relief FAQs
Wire-free steam heat wraps that switch on with air, for hours of soothing, discreet warmth wherever you ache.
HydroHeat Back: When will my order ship?
Orders currently leave us in 2-3 days. You'll receive an email with tracking once it ships.
HydroHeat Back: What if it's not for me?
Our goal is for every customer to be totally satisfied. If that isn't the case, reach out and we'll do our best to make it right.
HydroHeat Back: Is it safe to use at home?
Yes, each product comes with clear instructions. Always test heated products on skin before extended use, and consult your physician if you have a medical condition.
HydroHeat Wrist: When will my order ship?
Orders currently leave us in 2-3 days. You'll receive an email with tracking once it ships.
HydroHeat Wrist: What if it's not for me?
Our goal is for every customer to be totally satisfied. If that isn't the case, reach out and we'll do our best to make it right.
HydroHeat Wrist: Is it safe to use at home?
Yes, each product comes with clear instructions. Always test heated products on skin before extended use, and consult your physician if you have a medical condition.
HydroHeat Period: When will my order ship?
Orders currently leave us in 2-3 days. You'll receive an email with tracking once it ships.
HydroHeat Period: What if it's not for me?
Our goal is for every customer to be totally satisfied. If that isn't the case, reach out and we'll do our best to make it right.
HydroHeat Period: Is it safe to use at home?
Yes, each product comes with clear instructions. Always test heated products on skin before extended use, and consult your physician if you have a medical condition.
Frequently asked
Sleep FAQs
Calmer nights and better mornings, from honeycomb pillows to the bordered Cocoon sheet.
The Cocoon: What is the Cocoon made of?
A soft, plush, fleece-like polyester, chosen for that cosy, wrapped-in feel.
The Cocoon: How is it different from a normal fitted sheet?
It fits your mattress like any fitted sheet, but adds soft, padded borders that gently frame your sleep space and help you feel calm and held.
The Cocoon: Can I still use my own sheets and duvet?
Yes. You can layer a flat sheet, blanket or duvet on top exactly as you would normally.
The Cocoon: How do I wash it?
The cover unzips and machine washes on a gentle, cold cycle with mild detergent. Air dry, or tumble dry low with care. No bleach, ironing or dry cleaning.
The Cocoon: What sizes are available?
Twin XL, Full, Queen, King and California King.
The Cocoon: What is your returns policy?
If it is not right for you, you have 30 days to return it unused and in its original packaging. Reach out and we will make it right.
CloudRest: Is it soft or firm?
Medium-soft. It feels like sinking into a cloud, but the honeycomb still supports your head and neck instead of letting them sink too far.
CloudRest: Will it really stay cool?
Yes - the open honeycomb lets heat pass straight through instead of building up, so the surface stays cool all night.
CloudRest: Which sleep positions does it suit?
All of them. The adaptive honeycomb cradles side, back and front sleepers, adjusting as you move.
CloudRest: How do I clean it?
Slip off the knit cover and machine wash it. The honeycomb core rinses with mild soap and water and air-dries - no special care needed.
CloudRest: Is it good for allergies?
The core is hypoallergenic and antimicrobial - it resists dust mites, mould and odours, with no fillers to trap allergens.
DeepRest: Which sleep position is it best for?
All of them. The dual-height honeycomb supports side, back and front sleepers - use the 10 cm side for side sleeping and the 8 cm side for back sleeping.
DeepRest: Will it really stay cool?
Yes - the open honeycomb structure lets heat pass through instead of building up, so the surface stays cool through the night.
DeepRest: How do I clean it?
Slip off the knitted cover and machine wash it. The honeycomb core rinses with mild soap and water and air-dries in about 30 minutes - no special care needed.
DeepRest: Is it good for allergies?
The core is hypoallergenic and antimicrobial - naturally resistant to dust mites, mould and bacteria, with no fillers to trap allergens.
DeepRest: How firm is it?
Medium - supportive without feeling hard. It cushions your head while holding your neck in line.
Can't find what you need?
Talk to a human.
-
Email us
Send a detailed message, we respond within 24 hours.
hello@sundayritual.com -
Order issues
Damaged, late or lost? Include your order number and we'll fix it fast.
Track first -
Satisfaction promise
If you're not totally satisfied, we'll work with you to make it right.
Returns