How can we help?

Once your order ships, you'll receive an email with a tracking link and further information. You can also use the order lookup above any time.

We work quickly to ship every order as soon as possible, orders currently leave us in 2-3 days. Delivery time after that varies depending on your location.

Contact us as soon as possible after placing your order, if it hasn't entered fulfilment yet, we'll update the address for you.

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Email us with your order number and what went wrong. We'll take it from there and arrange the simplest path, replacement, exchange or refund.

Don't use it. Send us a photo with your order number and we'll ship a replacement straight away.

Wipe the stones clean after each session, allow the heating box to cool fully before storage, and keep everything in a dry, ventilated place.

Each wrap is single-use by design, that's what keeps it thin, discreet and hygienic. They come in multi-packs so one box covers you for weeks.

Always test heated products on skin before extended use and follow the included care instructions. If you have a medical condition, consult your physician before use.

Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.

Yes, checkout is safe and encrypted, with great customer service behind it if anything goes wrong.

Yes, the set is designed for home users and professionals alike, with a user guide covering safe, effective use. Always test the stone temperature before applying to skin.

All 12 stones go into the included heating box, which warms them quickly and evenly, no pots of boiling water.

Orders currently leave us in 2-3 days. You'll receive an email with tracking once it ships.

Orders currently leave us in 2-3 days. You'll receive an email with tracking once it ships.

Our goal is for every customer to be totally satisfied. If that isn't the case, reach out and we'll do our best to make it right.

Yes, each product comes with clear instructions. Always test heated products on skin before extended use, and consult your physician if you have a medical condition.

Orders currently leave us in 2-3 days. You'll receive an email with tracking once it ships.

Our goal is for every customer to be totally satisfied. If that isn't the case, reach out and we'll do our best to make it right.

Yes, each product comes with clear instructions. Always test heated products on skin before extended use, and consult your physician if you have a medical condition.

Orders currently leave us in 2-3 days. You'll receive an email with tracking once it ships.

Our goal is for every customer to be totally satisfied. If that isn't the case, reach out and we'll do our best to make it right.

Yes, each product comes with clear instructions. Always test heated products on skin before extended use, and consult your physician if you have a medical condition.

Orders currently leave us in 2-3 days. You'll receive an email with tracking once it ships.

Our goal is for every customer to be totally satisfied. If that isn't the case, reach out and we'll do our best to make it right.

Yes, each product comes with clear instructions. Always test heated products on skin before extended use, and consult your physician if you have a medical condition.

Orders currently leave us in 2-3 days. You'll receive an email with tracking once it ships.

Our goal is for every customer to be totally satisfied. If that isn't the case, reach out and we'll do our best to make it right.

Yes, each product comes with clear instructions. Always test heated products on skin before extended use, and consult your physician if you have a medical condition.

Orders currently leave us in 2-3 days. You'll receive an email with tracking once it ships.

Our goal is for every customer to be totally satisfied. If that isn't the case, reach out and we'll do our best to make it right.

Yes, each product comes with clear instructions. Always test heated products on skin before extended use, and consult your physician if you have a medical condition.

Orders currently leave us in 2-3 days. You'll receive an email with tracking once it ships.

Our goal is for every customer to be totally satisfied. If that isn't the case, reach out and we'll do our best to make it right.

Yes, each product comes with clear instructions. Always test heated products on skin before extended use, and consult your physician if you have a medical condition.

A soft, plush, fleece-like polyester, chosen for that cosy, wrapped-in feel.

It fits your mattress like any fitted sheet, but adds soft, padded borders that gently frame your sleep space and help you feel calm and held.

Yes. You can layer a flat sheet, blanket or duvet on top exactly as you would normally.

The cover unzips and machine washes on a gentle, cold cycle with mild detergent. Air dry, or tumble dry low with care. No bleach, ironing or dry cleaning.

Twin XL, Full, Queen, King and California King.

If it is not right for you, you have 30 days to return it unused and in its original packaging. Reach out and we will make it right.

Medium-soft. It feels like sinking into a cloud, but the honeycomb still supports your head and neck instead of letting them sink too far.

Yes - the open honeycomb lets heat pass straight through instead of building up, so the surface stays cool all night.

All of them. The adaptive honeycomb cradles side, back and front sleepers, adjusting as you move.

Slip off the knit cover and machine wash it. The honeycomb core rinses with mild soap and water and air-dries - no special care needed.

The core is hypoallergenic and antimicrobial - it resists dust mites, mould and odours, with no fillers to trap allergens.

All of them. The dual-height honeycomb supports side, back and front sleepers - use the 10 cm side for side sleeping and the 8 cm side for back sleeping.

Yes - the open honeycomb structure lets heat pass through instead of building up, so the surface stays cool through the night.

Slip off the knitted cover and machine wash it. The honeycomb core rinses with mild soap and water and air-dries in about 30 minutes - no special care needed.

The core is hypoallergenic and antimicrobial - naturally resistant to dust mites, mould and bacteria, with no fillers to trap allergens.

Medium - supportive without feeling hard. It cushions your head while holding your neck in line.